Privacy Policy

Version 1.0.0 of This Agreement was last updated on January 1, 2026. ShopAT FZ-LLC (the "Company", "we", "our", or "www.shopat.ai") is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect and process personal information about you when you visit our website www.shopat.ai, all visitors who access our website or services through any mobile application (together, the "Website") and when you use our products and services, or when you otherwise do business or make contact with us. By visiting and/or ordering services on this Website, you agree and, where required, you consent to the collection, use and transfer of your information as set out in this policy. This privacy policy applies only to the Website, and does not extend to third-party websites, and specifically addresses our obligations under applicable laws in the United Arab Emirates ("UAE"). Please read this policy carefully to understand how we handle and treat your personal information.

WHAT INFORMATION DO WE COLLECT?

We may collect and process the following personal information from you:

Information you provide to us: We collect personal information when you voluntarily provide such information while using our website or Services. When you register, we collect your first name, last name, email address, password, phone number, business information, and billing details.

Information we collect when you do business with us: We may process personal information as a customer, vendor, supplier, consultant, or other third party. This may include business contact information, financial account information, and communications for maintaining business relationships.

Information we automatically collect: We may collect technical information such as IP address, browser type, operating system, referring URLs, usage data, and clickstream data using technologies such as cookies.

DO WE USE COOKIES?

Yes. Cookies are used to recognize your browser, save preferences, advertise to you on other sites, and compile analytics. You may accept or decline cookies. If cookies are declined, some features of the Website may not function properly.

WHAT DO WE USE YOUR INFORMATION FOR?

  • Contacting you, including promotional communications
  • Uploading and managing your content
  • Account and transaction communications, including service-related announcements
  • Policy updates and notifications
  • Improving and optimizing products and services
  • Processing transactions and providing Services
  • Personalizing content and experiences
  • Other purposes disclosed under our Terms of Use

By submitting comments and feedback, you consent to us using such content for marketing or advertising purposes, identified only by first name and city.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

  • Third parties that process credit card payments and Partner Restaurants. By submitting your personal data, you agree to the transfer, storage, and processing of such data.
  • Trusted third-party service providers (cloud hosting, backups, email, customer support)
  • In the event of a sale, merger, reorganization, or dissolution
  • Where disclosure is required by law or necessary for fraud protection or safety
  • Aggregated non-personal information for marketing and analytics

We do not sell or trade your personal information.

WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE?

We implement reasonable security measures for secure transmission and storage. However, no Internet transmission can be guaranteed to be 100% secure.

DATA RETENTION

We retain personal information only as long as necessary, including for legal, tax, or regulatory requirements. You may request deletion of your personal information.

REFUND, RETURN & CANCELLATION POLICY

Orders once placed cannot be cancelled or refunded.

YOUR RIGHTS

You may opt-out of promotional communications, but cannot opt-out of service-related announcements.

CHANGES TO THIS PRIVACY POLICY

We may update this policy and post changes on this page.